- Locked -
When I got back home, Biscotti said that she had just gotten home after taking the kids, 9 and 4, for a walk. She told them it would be about a 20 minute walk, then walked with them to Trout Lake, around, and back, arriving back home two and a half hours after departure. I love it!
She's since gone out, and just called me from Future Shop at Metrotown. I asked her to return my Nellie McKay cd, not cuz I don't like it - far from it - but because three people made sure that I got it for Christmas. So she gets in the customer-service line at 4:20pm, with the store closing at 5pm. After Biscotti waits 10 minutes, the people in line are told that the person currently being helped will be the last person for the day - they don't think they will be able to help everyone before the store closes.. At this point there are four people ahead of Biscotti who have all waited a considerable amount of time. Why not cut off the line, and help everyone that is already in it? There's still half an hour! Person says "it's management - but we open at 9am tomorrow". One guy was quite upset and was making an issue of it, waiting to talk to someone higher up. Biscotti thought screw it, other stuff to do, and left. Well done, Future Shop, excellent customer service.